EMI Central help for brokers who manage groups

1. Within the groups account, go to the Enrollment Tab and click Online.

2. Then click Start New Enrollee to begin enrolling a new employee in a healthcare benefit program. Enter the subscriber’s information, add any dependents, and select a healthcare plan.

Note: You can save your progress by clicking Save & Exit. To continue later, go to Online Enrollment, find the subscriber, and click the pencil icon

Review Application

After Submission

Once the enrollment has been submitted, please allow 1–2 business days for the Enrollment Team to process the request.

Note: Processing times may be longer during peak periods.

Use Changes to update information for existing employees and dependents. Select the reason for the change: Address Change, Qualifying Life Event, or Terminate Policy.

To begin:

• Enter the effective date of the change in the Change Date field.

• For terminations, enter the member’s last day of coverage.

Example: If a member terminates employment on 01/23/2026, the termination date should be entered as 01/31/2026.

Note: With any change, you can search for the subscriber by name, Patient, ID or SSN.

[[Address Change]]

1. Select Address Change and choose the Effective Date.
2. Search for and select the subscriber.
3. Update the address information for the subscriber and/or dependents. Then, enter the reason for the address change.
4. When finished, click Submit.

[[Qualifying Life Event]]

Certain types of changes, such as divorce, marriage, plan changes, or the termination of family members are considered Qualifying Life Events (QLEs). If a change qualifies as a QLE, EMI Health may require supporting documentation.

1. Select Qualifying Life Event and choose the Effective Date.
2. Search for and edit the subscriber.
3. Edit the subscriber information, dependents and/or plan elections.
4. In the Review tab, give the reason for Qualifying Life Event and upload any supporting documents.

Examples of acceptable documentation include, but are not limited to:

• Marriage certificate

• Divorce decree

• Documentation showing loss or gain of other coverage

Note: Not submitting supporting documentation could result in delay in processing the enrollment.

[[Terminate Policy]]

1. Select Terminate Policy and choose the Effective Date.
2. Search for and select the subscriber.
3. Review the subscriber’s coverage, including the effective date, dependents, and coverage details.
4. Enter the reason for termination, then click Submit.

You can view current subscriber applications and their status under Online Enrollment. Use the search feature to filter applications by name or status. 

Status:

Submitted

The application has been submitted and is ready for processing. Depending on the time of submission, you may have time to edit the application before it continues to processing status.

Processing

The application is in the system and under review. You can still view the application by clicking the magnifier icon.

Needs More Info

Additional information is needed before processing can continue. The application will show what changes are needed, and you’ll be able to update and resubmit it.

Declined

Application was unable to be processed.

Note: Open enrollment is for subscribers who are currently enrolled, or were previously enrolled, in a health plan. If the employee is new to the system, use Start New Enrollee instead.

When a group’s open enrollment period is active, the Open Enrollment section will become available.

1. Search for the subscriber’s name to begin a new application.
2. The subscriber’s information will automatically populate from previous application.
3. Review the information and make necessary changes, add or remove dependents, and enroll in a health plan.
4. Click Submit when finished.

IMPORTANT

You must follow these guidelines to continue your paper application:

• Paper applications are allowed at anytime but must be in a PDF format.

• Excel spreadsheets can only be used for new groups or renewals groups with changes. They must be in our prepopulated format.

• Spreadsheets cannot be used as a maintenance enrollment function.

How to upload paper applications

You can upload paper applications directly through the group portal.

1. Go to the Enrollment Tab and click Paper Enrollment within the group portal.
2. You can drag and drop files into the upload area or click the upload area to upload your application.

3. Once uploaded, the application will appear in the Paper Application section.